Buy With Confidence

Call: www.buywithconfidence.gov.uk/victimcareservices

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Victim Care Devon and Cornwall accredited member

Buy With Confidence

Buy With Confidence is an independent, national, not for profit, business approval scheme run through the co-operation of a number of local authority Trading Standards Services.

Buy With Confidence was originally formed in 2008 in response to concerns about 'rogue traders'. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

Fair trading, honesty and good customer service are key attributes of the scheme and our members are thoroughly vetted by a Trading Standards Officer to make sure they meet our pre-requisites before being invited to join.

In order to become a Buy With Confidence 'Trading Standards Approved' member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may be required.

In addition to the strict entry requirements for Buy With Confidence, all businesses who opt for the additional 'Victim Care Services Network' accreditation must provide criminal records basic disclosure certificates for all members of staff who will provide direct victim support and interaction.

Buy With Confidence is more than just a logo, we continue to monitor our members throughout the life of their affiliation and allow customer references to be left, which are published on member profiles, for other potential customers to read. Re-audits are periodically undertaken and on-going advice and support is provided to help assist with compliance.

We cannot promise that Buy With Confidence members’ work will be perfect every time, the scheme does have its limitations, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue. In the unlikely event that concerns are raised about a member we take appropriate action and if necessary will remove them from the scheme.

Devon and Somerset, Plymouth, and Cornwall Trading Standards Services, are delighted to be working with the Devon and Cornwall Office of the Police Crime Commissioner in the delivery of their Victim Care Services Network. We would welcome new members to join the Buy With Confidence scheme and apply for this additional accreditation to allow your business to receive direct referrals.

If your business provides a service which could support a victim of crime across Devon, Cornwall and the Isles of Scilly and you would like to be recognised as part of the Victim Care Services Network you must first apply to join Buy With Confidence. More details, terms and conditions, costs and an online application form can be found at www.buywithconfidence.gov.uk

Services

Find out more about the services we offer by clicking the headings below


  1. If you have been the victim of a fraud, such as a rogue trader incident, scam, unfair trading or computer related fraud, a Buy With Confidence business may be able to provide services to remedy any issues surrounding poor workmanship, incomplete contracts or damaged property. Buy With Confidence is a business approval scheme, it is not an enforcement body. Visit our website www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall to find a Trading Standards Approved business near you.

  2. Buy With Confidence is a business approval scheme, not an enforcement body. Approved by Trading Standards our businesses have passed thorough entry criteria to be a trusted member of the scheme. We have locksmiths, glaziers, counsellors, cleaners, IT specialists, accommodation providers, and property maintenance businesses to name a few who are willing to help get things back to normal after a break in. Visit www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall to find a business.

  3. If your business has been the victim of a crime visit www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall to find Trading Standards Approved businesses who can provide services to help you recover. This might include counselling, IT advice, property maintenance or cleaning after a break in, business support and much more. Buy With Confidence is a Trading Standards run business approval scheme, not an enforcement body.

  4. Buy With Confidence is a Trading Standards business approval scheme. If you have been the victim of criminal damage and need help putting things right we have a number of businesses who can assist. Visit www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall to find cleaners, property maintenance services, locksmiths, glaziers and many other approved businesses near you. Buy With Confidence is not an enforcement body.

  5. Buy With Confidence is a Trading Standards business approval scheme. Our businesses undergo a thorough vetting procedure before being accepted onto the scheme and continue to be monitored throughout their membership. Businesses who are Victim Care Services Network accredited have all provided criminal records check information before being approved. To find a Trading Standards Approved business you can trust visit www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall.

  6. If you need goods, services or advice use a 'Trading Standards Approved' business from the Buy With Confidence scheme. Our businesses have undergone a thorough vetting procedure before being accepted and all Victim Care Services Network accredited businesses have provided criminal records check information. To find a business near you visit www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall.

  7. If you need goods, services or advice use a 'Trading Standards Approved' business from the Buy With Confidence scheme. Our businesses have undergone a thorough vetting procedure before being accepted and all Victim Care Services Network accredited businesses have provided criminal records check information. To find a business near you visit www.buywithconfidence.gov.uk/victimcareservices/devonandcornwall.

Victim Care

The Victim Care Unit refers victims with their consent only to the Organisations that display this badge

I do not want to report the crime to the police but I still want support

Call: 0300 3030 554

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